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Grill Craft Burger Co.
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Terms of Service

Grill Craft Burger Co.

Grill Craft Burger and Dog Co

Restaurant website: /

Restaurant address: 116 nevill avenue, hove bn3 7nd, United Kingdom

Restaurant phone number: +44 7779 959199

Restaurant contact e-mail/form:

Menu currency: GBP

Terms and Conditions

Effective Date: 04/06/2025

These Terms and Conditions ("Terms") govern your use of Grill craft ("we", "us", "our") takeaway and delivery services, whether accessed via our website, mobile app, phone order, or in person.

By placing an order with us, you agree to be bound by these Terms.

1. Company Information

  • Business Name: Grill craft burger co


  •  Ordering

  • Orders can be placed online, via our app (if applicable), by phone, or in person.

  • You must provide accurate and complete details when placing your order.

  • All orders are subject to availability and acceptance by us.

  • We reserve the right to refuse or cancel any order at our discretion.

3. Prices and Payment

  • All prices are listed in GBP and include VAT where applicable.

  • Prices are subject to change at any time, but changes will not affect confirmed orders.

  • Payment must be made in full at the time of ordering by cash, card, or approved third-party payment services (e.g., PayPal, Apple Pay).

  • In-store prices may differ from online prices due to promotions or platform fees.

4. Delivery

  • Delivery is available within specific areas and subject to a minimum order value. Delivery charges may apply.

  • We aim to deliver within the estimated time; however, delays may occur due to traffic, weather, or other circumstances beyond our control.

  • You must be available to accept the delivery. If we are unable to deliver due to incorrect details or unavailability, the order may be cancelled without a refund.

5. Collection

  • Orders for collection will be ready at the specified time. You must collect your order within 30 minutes of the collection time unless otherwise agreed.

  • Proof of purchase may be required when collecting.

6. Cancellations and Refunds

  • Orders may only be cancelled within 5 minutes of placing the order, and only if food preparation has not started.

  • Refunds are at our discretion and may be issued where:

    • The food is incorrect or missing.

    • There are valid complaints about quality.

    • The order is undeliverable due to our error.

  • To request a refund, contact us within 24 hours with details and proof (e.g., photos, receipts).

7. Allergens and Dietary Requirements

  • Customers must inform us of any allergies or dietary requirements when ordering.

  • While we take care to avoid cross-contamination, we cannot guarantee that our food is allergen-free.

8. Liability

  • We are not liable for any loss, damage, or injury arising from your use of our services, except where caused by our negligence.

  • Our total liability to you shall not exceed the value of your order.

9. Intellectual Property

  • All content on our website, menus, branding, and packaging is our intellectual property and may not be copied or used without our permission.

10. Privacy

  • We collect and process personal data in accordance with UK GDPR and our [Privacy Policy – link or state where available].

11. Changes to These Terms

  • We reserve the right to amend these Terms at any time. Any changes will be posted on our website or notified through our services.

12. Governing Law

  • These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.